Contact Us
Phone
+91-9116079003
+91-141 2369004
+91-141 2369005
+91-141 2369006
+91-141 2369007
CONTACT@RMSBPLINDIA.COM RJNDRMODI@YAHOO.COM RAJENDRA@RMSBPLINDIA.COM
Head office
Rajendra Modi Share Brokers Pvt. Ltd. (Member- NSE, BSE, MCX, CDSL DP, AMFI) 403-404, Green House, Ashok Marg, C-Scheme Jaipur-302001
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Escalation Matrix
| Levels | Role | Person of contact | Contact method | Address | Working Hours | Responsibilities |
|---|---|---|---|---|---|---|
|
Level 1 |
Customer
servicing |
Puneet Mangal |
Mob: 9024076266
Email ID: puneetmangalcs@gmail.com |
403-404 Green House,
Ashok Marg, C-
Scheme Jaipur |
10:00 am to 6:00 pm
(Monday to Friday) 11:00 am to 3:00 pm on Saturday |
- Address and resolve basic customer inquiries and issues. - Document the issue and resolution steps |
|
Level 2 |
Head of customer
servicing |
Arvind Kumar Joshi |
Mob: 9982212040 Email ID: arvind_joshi1983@yahoo.com |
403-404 Green House,
Ashok Marg, C-
Scheme Jaipur |
10:00 am to 6:00 pm
(Monday to Friday) 11:00 am to 3:00 pm on Saturday |
- Handle escalation issues from level 1. - Provide guidance and support. - Ensure documentation |
|
Level 3 |
Compliance officer |
Rajendra Modi |
Mob: 9828165188 Email ID: rjndrmodi@yahoo.com |
403-404 Green House,
Ashok Marg, C-
Scheme Jaipur |
10:00 am to 6:00 pm
(Monday to Friday) 11:00 am to 3:00 pm on Saturday |
- Address complex issues requiring managerial decisions. - Review trends in escalations - Resolve high-impact or sensitive issues. |
|
Level 4 |
CEO |
Jitendra Modi |
Mob: 9828565188 Email ID: jitumodi0210@gmail.com |
403-404 Green House,
Ashok Marg, C-
Scheme Jaipur |
10:00 am to 6:00 pm
(Monday to Friday) 11:00 am to 3:00 pm on Saturday |
Make strategic decisions on policies and procedures. - Handle critical issues with major implications. - Make final decisions |
Working Hours : 10 AM to 7 PM
In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.sebi.gov.in and MCX at https://www.mcxindia.com/Investor-Services or with. Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/ Depository portal.
Key Managerial Personnel
| Sr. No | Name | Designation | Contact details |
|---|---|---|---|
|
1 |
Rajendra Modi |
Managing Director |
Mob: 9828165188 Email ID: rjndrmodi@yahoo.com |
|
2 |
Jitendra Modi |
Whole-time Director |
Mob: 9828565188 Email ID: jitumodi0210@gmail.com |
|
3 |
Rajendra Modi |
Compliance Officer |
Mob: 9828165188 Email ID: rjndrmodi@yahoo.com |